Items Without Gold
We accept returns of NON-GOLD-CONTAINING items if the merchandise is sent back unused and in brand-new, resellable condition within 30 days. If you no longer want the item we ask that you complete the Return Request form within a couple days of receiving it so we can give you instructions for return shipping. When we receive your returned item, we will issue a refund to the credit card used for the retail amount of the item minus a 5% restocking fee. We do not refund shipping costs.
Items purchased between November 15 and December 25 may be returned, after the new year, but they must be postmarked by January 15. We also ask that you complete the Return Request form as soon as you know you need to return it
Items With Gold
For orders containing GOLD, such as FINGERS TO THE BONE PAYDIRT, we will accept returns and issue a refund if the internal packaging is neither opened, nor damaged, AND the Return Request form is completed within 2 days of delivery.
Because of the changing market price of gold, WE WILL NOT REFUND Gold Nuggets. When buying a gold nugget from us please read the description closely. We do our best to describe the nugget so there is no doubt you are receiving a piece of gold with no surprises in its shape, dimensions, and weight. Our photographs of each gold piece are done under bright light and can look a little differently under low light conditions. As long as you read the description and examine the photo we see no reason why you will not be satisfied.
Damaged and Defective Products
If your order is damaged or defective upon arrival, please, promptly complete a Return Request form so we may replace your item at no extra cost to you. The Return Request form has a place for a detailed description of the item defect as well as the option to upload photos (recommended) of the issue.