Who we are
Rogue Mountain Gold
Website address: https://roguemountaingold.com
Field equipment and tools can be dangerous if misused.
When you order from us, you are verifying that you are at least 18 years of age and that you:
• Understand field safety practices and the hazards associated with using the materials you purchase,
• Assume all responsibility for any injuries or damages resulting from the use, storage, and disposal of these items,
• Assume all responsibility for complying with government regulations regarding these items.
Items Without Gold
We accept returns of NON-GOLD-CONTAINING items if the merchandise is sent back unused and in brand-new, resellable condition within 30 days. If you no longer want the item we ask that you complete the Return Request form within a couple days of receiving it so we can give you instructions for return shipping. When we receive your returned item, we will issue a refund to the credit card used for the retail amount of the item minus a 5% restocking fee. We do not refund shipping costs.
Items purchased between November 15 and December 25 may be returned, after the new year, but they must be postmarked by January 15. We also ask that you complete the Return Request form as soon as you know you need to return it
Items With Gold
For orders containing GOLD, such as FINGERS TO THE BONE PAYDIRT, we will accept returns and issue a refund if the internal packaging is neither opened, nor damaged, AND the Return Request form is completed within 2 days of delivery.
Because of the changing market price of gold, WE WILL NOT REFUND Gold Nuggets. When buying a gold nugget from us please read the description closely. We do our best to describe the nugget so there is no doubt you are receiving a piece of gold with no surprises in its shape, dimensions, and weight. Our photographs of each gold piece are done under bright light and can look a little differently under low light conditions. As long as you read the description and examine the photo we see no reason why you will not be satisfied.
Damaged and Defective Products
If your order is damaged or defective upon arrival, please, promptly complete a Return Request form so we may replace your item at no extra cost to you. The Return Request form has a place for a detailed description of the item defect as well as the option to upload photos (recommended) of the issue.
We ship via United States Postal Service (USPS) to all 50 United States. Sorry, we do not ship internationally at this time.
Shortly after your order leaves our office, you will receive a shipping notification via email with a tracking number. You can visit the USPS website and enter the tracking number for delivery updates. If you do not receive, a tracking number in the shipping notification, please contact us and we will provide you with one.
We process orders Monday through Sunday. Orders placed through our website will ship the following business day. Orders received before noon (Pacific Time) on a business day will likely ship the same day. We do not ship on Sunday or U.S. Postal Service holidays. Shipping times are subject to standard USPS operations.
Except where otherwise noted, all content and items on this site are Copyrighted © 2018-2019 by Rogue Mountain Gold, 1252 Redwood Avenue PMB 106, Grants Pass, Oregon, USA. All rights are reserved.
Permission is given to display, copy, distribute, download, and print hard copies of this Site only for the purposes of:
- Shopping or placing an order with Rogue Mountain Gold. No other commercial uses of this Site are permitted.
- Using this website as a resource for teaching science, provided you do not modify the website, that you retain all copyrights and other proprietary notices contained in this website, and there is no commercial purpose in the way the material is used.
No additional dissemination of this information is allowed without prior written permission from Rogue Mountain Gold.